Q: Do your products come with a warranty?
A: Yes! All our pieces come with a 2-year warranty against manufacturing defects such as breakage, loose stones or faulty clasps. If your jewellery presents any of these issues, we’ll be happy to offer a replacement or refund.

Q: Can I return or exchange my order?
A: Items in unused and original condition purchased online can be returned or exchanged within 30 days, 14 days for Outlet/Sale items.

Q: Are returns free?
A: Yes — we cover the cost of return shipping for orders within the UK.

Q: How do I request an exchange?
A: Just contact our support team and we’ll help you with the exchange process — quickly and easily.

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Q: How long does shipping take?
A: Delivery takes up to 3-6 business days across the UK.

Q: What communication will I receive regarding my order?
A: You’ll receive an order confirmation by email shortly after completing your purchase, followed by a shipping confirmation email with full tracking once your order is dispatched.

Q: What shipping methods do you offer?
A: We offer Standard (free above £50) and Express options at checkout.

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Q: Is my payment secure?
A: Absolutely. We use SSL encryption and trusted payment providers to ensure your data is protected at all times.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Klarna and Apple Pay.

Your checkout is fully secured, and all payments are processed through Shopify Payments, ensuring safety, speed and flexibility.

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Q: How can I contact you?
A: You can reach us via email at info@zeliny.com. We're available Monday to Friday, 8am – 5pm, and weekends from 9am – 5pm.

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